Refund Policy

Digital Report Purchases

FixMyPermit sells digital permit-analysis reports that are normally generated and made available immediately after payment.

Because the purchased digital service is delivered immediately, completed purchases are generally final once the complete report has been unlocked.

When We May Issue a Refund

FixMyPermit may provide a full or partial refund when appropriate, including situations involving a duplicate charge, a technical failure that prevents delivery of the purchased report, or a significant system error that makes the purchased report unusable.

Permit Decisions Are Not Refund Grounds

A refund is not guaranteed because a permitting authority rejects a submission, requires additional corrections, requests professional drawings, changes its requirements, disagrees with an explanation, or does not approve the project.

FixMyPermit provides informational assistance and does not guarantee permit approval.

Requesting a Refund

To request a refund, contact FixMyPermit support and include the email address used at checkout, the permit or report identifier if available, and a brief explanation of the issue.

Payment Processor

Approved refunds are returned through the original payment method when possible. Processing times may depend on Stripe, the card network, and the customer's financial institution.