Privacy Policy

1. Overview

FixMyPermit provides AI-assisted tools that help users understand permit correction notices, plan-review comments, rejection notices, and related documents. This Privacy Policy explains how information may be collected, used, stored, and shared when you use FixMyPermit.

2. Information We Collect

When you use FixMyPermit, we may process information you provide, including uploaded permit documents, project information contained in those documents, email addresses provided during checkout, payment-related identifiers, and information generated through your use of the service.

We may also receive basic technical information such as browser type, device information, IP address, timestamps, and service logs used for security, troubleshooting, and service operation.

3. Permit Documents and AI Processing

Documents uploaded to FixMyPermit may contain addresses, permit numbers, property information, applicant names, reviewer comments, construction details, and other information contained in the original document.

Uploaded documents may be processed using third-party technology providers that help FixMyPermit analyze documents, generate explanations, store reports, process payments, host the website, and deliver email communications.

4. How We Use Information

Information may be used to analyze permit notices, generate permit correction reports, provide free previews, unlock purchased reports, generate downloadable resubmission packages, deliver transaction-related emails, prevent fraud or abuse, troubleshoot technical issues, and improve the reliability of the service.

5. Service Providers

FixMyPermit uses service providers to operate the platform. These may include providers for artificial intelligence processing, database hosting, website hosting, payment processing, and transactional email delivery.

Current providers may include OpenAI, Supabase, Stripe, Resend, and Vercel. These providers process information according to their own terms and privacy practices.

6. Payments

FixMyPermit does not directly store complete payment card numbers. Payments are processed by Stripe or another payment processor. Payment processors may collect billing information and payment details necessary to complete the transaction.

7. Emails

If you purchase a report, FixMyPermit may use the email address associated with your payment to send your purchase confirmation, report access links, support responses, and other transactional communications related to your purchase.

8. Data Retention

FixMyPermit may retain reports, transaction records, service logs, and related information for as long as reasonably necessary to provide the service, support customers, maintain records, protect the platform, and comply with applicable obligations.

9. Selling Personal Information

FixMyPermit does not sell personal information to advertisers. Information may be shared with service providers when necessary to operate and deliver the service.

10. Security

FixMyPermit uses reasonable technical and organizational safeguards designed to protect information. However, no website, storage system, or internet transmission can be guaranteed to be completely secure.

11. Your Choices

You may contact FixMyPermit regarding questions about information associated with your use of the service or to request assistance with a privacy-related matter.

12. Contact

Privacy questions may be sent to support@mail.fixmypermit.com.